2 nights ago I contacted Ruger for two separate issues. I had a very minor issue with a new revolver that I had bought and by 7 o'clock the next morning I had received a response from Ruger. The other concern was about the availability of the Ruger Redhawk 44 Magnum. I actually sent that email to the CEO of Ruger and the website claims that he at least looks at every email. By 10 o'clock the next morning I got a call from the director of operations in New Hampshire. He told me he had just heard from Mr. Fifer, the CEO . He took the time to explain to me why there has been a shortage of Redhawks and that they expect to ramp up production come this January. I really feel like RUGER is very customer oriented and when you combine that with the quality of their weapons, I think I will be a loyal customer for quite some time.