I was blown off of my feet today when FedEx showed up with my Ruger Commander which has been at Prescott for the last week. They shipped it yesterday and wasn't expecting it until tomorrow or Thursday. They send an invoice showing what they received (what I shipped to them) in detail, including 1 7 round mag and my Pachmayr grips. Invoice also showed that they replaced the extractor, which Mike the tech said he would, a copy of work done and a range target with rounds fired and a couple of expended brass. They fired 28 rounds of 230gr. Corbon rounds through my pistol, the target showing a 5 round volley @15yds and all were within 1 1/4" of each other. I have to say that their attention to detail is great! It also seems that Mike "tightened" up the trigger also as there is not quite as much as travel as before. I am really anxious to get to the range this week-end and try it out. Oh, forgot to mention, they marked on the target where the POA is. It is at 6 o'clock and the rounds were almost dead center. I know everyone talks about Les Baer and Browns and Wilson's however, the pistol is only as good as the guy pulling the trigger. After I shoot the pistol, I am going to sit down, regardless of how I shoot and write them a letter thanking them for the attention and courtesy that was shown to me. So many times we forget to thank those who take the time and courtesy to help us with our problems. I can tell you this: Ruger is one company that cares and shows it!!