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Discussion Starter · #1 · (Edited)
At the advice of the members here, I didn't sell my LCP II after it was returned from Ruger with a number of replacement parts. Instead, I headed off to the range today with 4 or 5 different types of ammo to see how it was running after the repair work.

The result? Just as big a disaster as the last time. Failures to extract/eject at least once per magazine (and these cases are very, very difficult to clear..most times, the spent casing is still partially lodged in the muzzle).

So, to recap:

1) My first LCP II...goes back to Ruger because the disassembly pin walks out after 30 or so rounds. Ruger decides to destroy it and send me a new one.
2) My second LCP II has at least one FTE every magazine. Ruger asks for it back. Insists they can fix it, and reject my request for a refund/credit.
3) My LCP II returns "repaired"...except it failures just as frequently and IN EXACTLY THE SAME WAY as it did before I sent it back.

So...it's already boxed up and ready to go back to Ruger again. And, again, I've made known my wishes that I want a refund/replacement. I DO NOT trust this design for self-protection.
 

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I believe I read somewhere that after a product has been returned for the same problem x amount of times then the manufacturer is to replace or exchange the item. Check your state laws concerning warranty rights.

I had a PC that was nothing but trouble and I had taken it back for repairs 5 times. The fifth time I asked to see a store manager, not a department manager, and a man in a suit standing near me said he was a store manager and what was the problem. I told him I had the PC back for the fifth time for warranty repairs and what is going to happen when the warranty expires? Should I take it to your parking lot and smash it into tiny pieces?
He told me to bring the original box and contents and I could exchange it for any PC of equal value. You make a big enough stink then you might get an exchange this time. Sometimes you have to climb the ladder. I wouldn't stop till I got satisfied.
 

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bosco, I don't recall if anyone asked you about 'limpwristing'. If you mount the gun in a vise, does it fail to cycle?
 

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So...its already boxed up and ready to go back to Ruger again. And, again, I've made known my wishes that I want a refund/replacement.
^^ Good for you. ^^
You'll be helping Ruger (in the long run) if you keep after them with it.
It won't be long till they've spent more on shipping and shop time than what a refund would've cost them.
Hopefully somebody at Ruger will finally realize they gotta get these things right the first time!

Like buster said.... "I wouldn't stop till I got satisfied".

Please keep us informed.
 

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Discussion Starter · #5 · (Edited)
bosco, I don't recall if anyone asked you about 'limpwristing'. If you mount the gun in a vise, does it fail to cycle?
I'm familiar with the phenomenon, but I can assure you that I'm not doing it. I shoot other micros all the time, often at the same time that I'm shooting these Rugers, and never have these problems.

edited to add: And I should point out that my first LCP II worked like a dream...until the disassembly pin walked out every time I put more than 30 or so rounds though it. I think that's pretty convincing evidence that I'm not limp-wristing the current one.

I appreciate the assistance, though....
 

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Did you try changing magazines? Forgive me if this question has already been answered and I missed it.
 

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When the pin is about to walk out and a rnd is fired, there is a violent action with the slide, barrel and pin. That being so, it is very possible that something was knocked out of spec. if it wasn't already out.
I think the pin walking out, assuming you set the pin correctly, indicates a problem. Always ask for a new gun.
 

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Discussion Starter · #10 ·
When the pin is about to walk out and a rnd is fired, there is a violent action with the slide, barrel and pin. That being so, it is very possible that something was knocked out of spec. if it wasn't already out.
I think the pin walking out, assuming you set the pin correctly, indicates a problem. Always ask for a new gun.
That first Ruger LCP II is long gone...destroyed by Ruger when I sent it back.

I'm on to a second LCP II now, which is on its way back to Ruger for the second time.
 

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I traded for a NIB LCP II.

Unlike a new LCR, I can pull the trigger on a LCP II with ease.

I'd rather have 9mm or 38+P power, but the tiny Rugers hide where my
PPS M2 can't.

Ruger's new ARX ammo is interesting.

I think that expanding .380 and sufficient penetration are a myth.

The ARX wil not expand and it seems to penetrate as much as other
defensive .380 or maybe more.

This will be a BUG to my 9mms.
 

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Discussion Starter · #12 ·
I'm intrigued by the ARX ammo, but worried that it would be insufficiently hard to penetrate bone. Have you seen any testing that answers that question?

I'm a big fan of the Underwood Extreme Defender ammo, which seems similar, albeit with a harder bullet that seems barrier-proof. The Underwoods can be tricky to feed, depending upon your pistol, though.
 

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Discussion Starter · #14 ·
UPDATE: I was called by Ruger today. They are offering an upgrade to another Ruger pistol or a full refund of the purchase price of my (original) LCP II. I confirmed with the rep that the LCP Custom is still available, but I am also in the market for something in 40 cal, so the SR40c has caught my mind.

Regardless of which way I go (replacement or refund) I'm pleased with Ruger customer service and the way they have addressed my concerns.
 

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Yep Ruger service is number one for customer satisfaction. I have the Sr40c and it is one of my favorites. Mine did go back to Ruger for a light strike problem I believe it was. The SR C series in 9 and 40 had this problem but Ruger corrected the problems as far as I know. Mine functioned fine when I got it back. If I hadn't gone to the LCR I would probably still be carrying the SR40c.
I did just buy an LC9s and it is a good little pocket gun. It has a really smooth and light trigger. I got it for $312 otd on a sale. It seems very well made. Bang for the buck it seems to be a top contender.
 

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I had a light strike'n SR9c... We shipped back to Ruger three times!
Looking at the primer indentions, I could not see a difference after repair.

During the third trip back to Ruger I asked for (demanded) a refund, they refused.
I must admit my attitude was 'poor' when dealing with them that third time.

Guess I should've kept at 'em but this was to be a SD carry gun. I'd lost all confidence in it and was tired of spending time and ammo on testing.
I hope it was fixed cause I sold it without firing a shot after the LAST time it was returned... :RantOff:
 

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I've been carrying an SR40c for awhile, one I've owned for a year or so. It's concealable under light clothing, reliable, and even looks good.
 

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Discussion Starter · #18 ·
Good to hear some positive feedback on the SR40c.

Ruger confirmed the deal today...they'll ship me the .40 as a replacement for the LCP II, and my only expense is that I'll have to pony up the transfer fee. I agreed, and asked for the stainless steel model.

Although my search for a pocket pistol will have to continue, I'm quite pleased that Ruger stepped up and took care of a dissatisfied customer. They have a fan for life.

I'll provide updates on this as it moves to resolution, and then will provide a range report on my new .40 pistol. Looking forward to it.
 

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I am surprised that Ruger gave you a more expensive gun as a replacement, Now that's customer service.
 

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Discussion Starter · #20 ·
I am surprised that Ruger gave you a more expensive gun as a replacement, Now that's customer service.
Agreed. They told me that their actual cost differential was around $70 (which surprised me...seems low). Typically they would refund the transfer fee for a replacement gun (as they did on my first LCP II replacement), but they were willing to consider it a wash if I handled that fee this time.

Like I said, very impressive.
 
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