I had owned my 9 mm for basically a month, I was having a problem with my pistol only firing off a couple rounds at a time and then the slide would stay open. I contacted Ruger, and they paid for Shipping and fixing the gun free of charge and with outstanding customer support service. What they found out, was, the Slide Stop Assembly was the problem, they fixed it, sent it back to me and I was able to go out and fire off a couple hundred rounds, single fire and rapid fire without any issues. Props to Ruger for their outstanding support and assistance. Going to be purchasing another gun in the next couple months and probably going to be picking up another Ruger. With service like that, it makes you want to come back for more.