I have been a glock user since 2005 and quite simply I have gotten tired of thier diminishing customer service, followed by thier cheapening of the guns. I was fed up and bought an lcp. I had a small issue with it and called Ruger. They sent a call tag and the rest is history. I am not going to bore you with lines and lines of step by step procedures, but I will tell you this; RUGER CUSTOMER SERVICE ROCKS. I am trading in all my guns and trading up to exclusively owning Rugers.The first thing Ruger said was: "we are sorry your pistol has not met your expectations, please allow us a chance to make it right" They went ABOVE AND BEYOND. Thank you Ruger for a great customer service experience.