Last friday night the magazine latch on my sr45 broke. I contacted customer service via their web site. Bright and early monday morning i got an email directing me to call cust service. After 5 minute chat, i had an email with a ups prepaid overnight label. Dropped it at ups monday at lunch. It arrived in arizona tuesday around noon my time. At 2pm wednesday, i called to check on it, and found that it was already in their shipping area for 2-day back to me. An hour later an email arrived with ups tracking info. Its still wednesday, and something could go wrong in transit, but it looks like less than a week after it broke it will be back in my hands. These days, this is incredibly responsive customer support. I just wanted to get a public 'thank you' out there .... Thank You. ....
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Sent from my SCH-I535 using Tapatalk 2