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Some time back, I was working with some nasty solvents, and apparently got some on my knife. It attached the material of the grip panels and they started peeling off.

Bumper Bicycle part Rim Carbon Composite material


I logged onto Benchmade web site looking for replacement parts, but could not find what I wanted, so I emailed them. I got a reply the next morning that this was covered by their warranty and was asked to fill out the proper forms and send the knife to them.

I considered this damage to be 100% my fault and had no expectation of getting them to warranty it, but I sent it in and yesterday it arrived at my doorstep looking like new.

Wood Hardwood Composite material Font Plank


After reviewing the paperwork, I think that they replaced every part except the blade and belt clip. The even shipped it in a pretty microfiber Benchmade branded bag!

Netbook Product Computer Azure Laptop
 
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