Benchmade customer service

Discussion in 'Knife and Blade' started by jmohme, Aug 1, 2020 at 2:09 PM.

  1. jmohme

    jmohme Well-Known Member

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    Some time back, I was working with some nasty solvents, and apparently got some on my knife. It attached the material of the grip panels and they started peeling off.

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    I logged onto Benchmade web site looking for replacement parts, but could not find what I wanted, so I emailed them. I got a reply the next morning that this was covered by their warranty and was asked to fill out the proper forms and send the knife to them.

    I considered this damage to be 100% my fault and had no expectation of getting them to warranty it, but I sent it in and yesterday it arrived at my doorstep looking like new.

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    After reviewing the paperwork, I think that they replaced every part except the blade and belt clip. The even shipped it in a pretty microfiber Benchmade branded bag!

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